Responsible Gaming — jeetezz Is Committed to Your Wellbeing

Section 1

Our Commitment to Responsible Gaming

jeetezz is Bangladesh's premier online casino and sports betting platform, and with that position comes a genuine responsibility toward every person who registers an account. We believe that sustainable, enjoyable gambling requires a foundation of honesty, transparency, and player protection. These are not marketing phrases — they are operational commitments that shape how our platform is designed, how our support team is trained, and how we handle every responsible gaming request we receive.

Our responsible gaming framework rests on four pillars: prevention (ensuring that those who should not gamble — including anyone under 18 — cannot access our Services), awareness (giving you clear information about the risks of gambling), control (providing practical tools that let you manage your play), and support (connecting you with professional help if gambling becomes a problem).

Every jeetezz Member in Bangladesh has access to the full suite of responsible gaming tools described on this page, regardless of their VIP tier or account status. These tools are available at no cost, can be activated immediately through our support team, and — once set — cannot be overridden by you alone for the duration of the cooldown period. This is by design: it ensures that a tool set during a calm moment remains effective even if you change your mind during a moment of temptation.

We regularly review our responsible gaming practices and update our tools in line with best practice across the online gambling industry. If you have suggestions about how jeetezz can better support responsible play for Bangladeshi players, we welcome that feedback at [email protected].

Section 2

18+ Age Restriction Policy

Access to jeetezz Services is strictly limited to individuals who are 18 years of age or older. This is not a discretionary guideline — it is an absolute requirement, and jeetezz enforces it rigorously at every point of the registration and withdrawal process.

Why 18+? Young people are particularly vulnerable to the harms associated with problem gambling, including financial loss, academic disruption, and the development of addictive behaviours at an age when healthy habits are still being formed. jeetezz is firmly committed to ensuring that no person under 18 can access real-money gambling through our platform.

How We Enforce It. Every new jeetezz Member is required to confirm their date of birth during registration. Before processing any withdrawal — including the first withdrawal from a new account — jeetezz requires the Member to complete identity verification by submitting a valid government-issued identification document such as a National Identity Card (NID), passport, or driving licence. Where there is any doubt about a Member's age, jeetezz will suspend the account and request additional documentation before allowing any further activity.

Protecting Minors in Your Household. If you share a device with younger family members, we strongly encourage you to take the following precautions:

• Never save your jeetezz login credentials in your browser or on a shared device.
• Log out of your jeetezz account fully after every session — do not rely on browser tab closure alone.
• Use device-level parental controls or filtering software to restrict access to gambling websites on shared computers, tablets, and smartphones.
• Keep your mobile device password-protected so that younger family members cannot access it unsupervised.
• Talk openly with children and teenagers about the risks of gambling and why it is an adult activity.

If you suspect that a minor has accessed your jeetezz account, contact our support team at [email protected] immediately. We will investigate the matter, freeze the account, and take any corrective action required.

Section 3

Recognising Problem Gambling

Problem gambling can develop gradually and is not always easy to identify from the inside. Many people who develop a gambling problem do not recognise it until significant harm has already occurred. jeetezz encourages all Members to check in with themselves regularly and to be honest about whether their gambling remains recreational and under control.

The following are common warning signs that gambling may be becoming a problem. If you recognise several of these in your own behaviour, we strongly encourage you to use the tools described in the sections below or to contact our support team for guidance.

Recognising these signs in yourself is a courageous first step. jeetezz's support team is available around the clock and will respond to every responsible gaming request with discretion, compassion, and without judgment. You can reach us at any time at [email protected].

Section 4

Player Protection Tools

jeetezz provides a full suite of practical tools designed to help you maintain control over your gambling activity. These tools are available to every registered Member in Bangladesh and can be activated by contacting our support team at [email protected]. Once a protective limit or restriction is applied, it takes effect immediately and — where a cooling-off period applies — cannot be reversed until that period has elapsed.

To activate any of the tools above, email [email protected] with the subject line "Responsible Gaming Request", clearly stating which tool you wish to apply and — where relevant — the limit amount or exclusion period. Our team will acknowledge your request within two (2) hours and implement the restriction the same day.

Section 5

Self-Exclusion and Account Closure

Self-exclusion is the strongest protective measure jeetezz offers, and it is available to any Member who feels that gambling is causing them harm or that they need an extended break to regain control. When a self-exclusion is applied, it is comprehensive: your account is locked, all marketing emails and SMS messages are stopped, and you are prevented from creating a new account under any name or contact details associated with your profile for the duration of the exclusion.

The self-exclusion process at jeetezz is straightforward and designed to create as little friction as possible. Below are the steps involved:

Permanent Account Closure. If your reason for closing your account is unrelated to a gambling problem — for example, you simply no longer wish to use the platform — you may request a standard account closure instead of a self-exclusion. Contact [email protected] with the subject line "Account Closure Request". Unlike self-exclusion, a standard closure does not carry a minimum period and can be reversed at your request if you later change your mind.

Section 6

Deposit and Spending Limits

Setting a deposit limit is one of the simplest and most effective steps you can take to ensure your gambling remains within your personal budget. jeetezz supports three types of deposit limits — daily, weekly, and monthly — allowing you to structure your gambling spend in whatever way best suits your financial habits and lifestyle.

Important: Deposit limits apply only to the jeetezz platform. If you find yourself circumventing your jeetezz limit by using a different payment method or a new account, that is a strong indicator that a more comprehensive tool — such as a time-out or self-exclusion — may be more appropriate for your situation. Our support team can help you assess which tool is right for you; contact us at [email protected].

jeetezz also supports a Wagering Limit, which caps the total amount you can bet per day or per week regardless of deposits. For Members who receive bonuses with wagering requirements, the wagering limit applies to the combined real-money and bonus balance. Ask our support team for details when setting this limit.

Section 7

Time-Out and Cool-Off Features

A time-out — sometimes called a cool-off period — is a temporary account suspension that gives you a structured break from gambling without the permanence of a full self-exclusion. Time-outs are particularly useful if you notice that you are gambling more frequently than usual, feel that your play is becoming less enjoyable, or simply want to take a planned pause during a busy period such as Ramadan, exam season, or a family event.

jeetezz offers the following time-out durations, available on request at any time:

• 24-Hour Time-Out: Immediate account suspension for one full day. Suitable for a short reset after an unexpectedly long session.
• 48-Hour Time-Out: A two-day break, giving you a weekend or extended period away from the platform.
• 7-Day Time-Out: A full week's break — one of the most commonly requested options among Members who want to re-evaluate their play habits.
• 30-Day Time-Out: A monthly cool-off period. Suitable for Members who want a longer structured pause before deciding whether to return to jeetezz or opt for a formal self-exclusion.

What Happens During a Time-Out. When a time-out is active on your jeetezz account:

• You cannot log in to the jeetezz platform from any device.
• No deposits can be processed to your account via bKash, Nagad, Rocket, Upay, Visa, or Mastercard.
• No bets or casino wagers can be placed.
• Promotional emails and SMS messages are paused for the duration.
• Any pending withdrawal request will continue to be processed normally — a time-out does not freeze funds already requested for withdrawal.
• Your account data, history, and balance are preserved exactly as they were when the time-out began.

Ending a Time-Out. A time-out runs for its full selected duration and cannot be cancelled or shortened once applied — this is an intentional safeguard. When the period expires, your account will automatically become accessible again. You will not receive an email prompt or marketing message at the point of reactivation; the decision to return to jeetezz remains entirely yours to make without pressure.

If, when your time-out ends, you feel you need a longer break, you can immediately request a further time-out or escalate to a formal self-exclusion. Our support team will always support whatever decision you make regarding your account.

Section 8

Getting Help and Contacting Support

If you are concerned about your own gambling or about someone you know, reaching out for help is the most important step you can take. Problem gambling is a recognised condition that responds well to professional support — you do not need to manage it alone, and there is no shame in asking for help.

jeetezz's support team is available around the clock and is specifically trained to handle responsible gaming enquiries with sensitivity and confidentiality. We will never penalise a Member for raising a responsible gaming concern, and we will never use a self-exclusion request as grounds to withhold any verified balance from your account.

A Note on Financial Difficulty. If your gambling has led to financial hardship — whether in Dhaka, Chittagong, Sylhet, Khulna, or elsewhere in Bangladesh — please know that jeetezz will always process the withdrawal of any verified account balance, even during or after a self-exclusion. You will not lose legitimately won funds as a result of seeking help. If there is a dispute about your balance at the time of a self-exclusion request, our compliance team will review it and communicate transparently about the outcome.

For Family Members. If you are a family member or friend concerned about someone else's gambling on jeetezz, you can contact us at [email protected]. While we cannot share account-specific information about another person due to privacy obligations, we can provide guidance on the responsible gaming tools available and on how to support a loved one through this process.